Medikate.meFor everyone who looks after someone's health
Nothing missed.
Everyone at ease.
One calm, governed workspace for the private practice: from the first worrying symptom to a result you can act on and an invoice that settles itself.
You're not imagining it
Busy days hide
the things that matter.
Medikate.me solves the issues.
The result that sat unread
An abnormal value lands in an inbox nobody owned that afternoon.
The five-tab consultation
Notes in one system, orders in another, the lab portal in a third.
The patient left wondering
No update, no explanation, and a phone line that is always busy.
Straight talkNone of this is a failure of care. It is a failure of tools. Medikate.me was built so the system carries the load, not your memory.
By the numbers
How it feels to use
One calm flow.
Six quiet steps.
- 1
Listen
AI-guided triage screens red flags and suggests tests cited to your region's guidance.
- 2
Record
A light patient CRM: intake, medicines, allergies, documents and a single timeline.
- 3
Order
Basket, packages and automatic routing to an accredited laboratory by price.
- 4
Review
Abnormal and critical flags surface first, with plain-English explanations.
- 5
Act
Medication checks, SBAR handovers and referral letters in one tap.
- 6
Settle
Self-pay, membership or insurance, reconciled against every order.
Built for every role
Clinicians
From presenting complaint to confident result.
Patients
Understand your health and stay in control of who sees it.
Practice owners
Run the testing business, not the spreadsheet.
Networks
Every site, one governed platform.
Laboratories
Receive requests. Return results. No fax.
Researchers
From question to versioned, published paper.
What's inside · built today · 1 of 2
Everything the practice
needs, in one place.
Clinical triage & advisor
- · Guided history and red-flag screening
- · Suggested tests cited to regional guidance
- · Diagnosis and treatment explanations for clinician review
Patient record workspace
- · Searchable patients with profile, photo and contact preferences
- · Multi-step intake: history, medicines, allergies, lifestyle, consent
- · Tabbed record: requests, medicines, escalations, claims, family
Documents & AI reading
- · Upload PDFs, photos or typed notes (stored privately)
- · AI transcription of results, diagnoses and medicines
- · Patient-reported data kept separate from AI-extracted data
Appointments & diary
- · Clinician diary, weekly availability and blocked dates
- · Staff and patient booking with no double-booking
- · Reschedule, cancel and automated reminders
Consultation notes
- · Structured templates per consultation type
- · AI draft held for clinician review before use
- · Signed notes amended only with prior versions kept
Letters & dictation
- · Template merge with patient details
- · Dictation transcribed into the draft
- · Proof-read, approve and per-recipient delivery log
Prescribing
- · Private prescriptions with item editor
- · Interaction check before prescriber signature
- · Transmission via e-prescribing adapter (sandbox)
Questionnaires
- · Pre-consultation forms sent per appointment
- · Patients complete them in their portal
- · Answers kept verbatim on the record
Ordering & lab routing
- · Test catalogue, packages and basket
- · Print, email or laboratory-API dispatch
- · Routing by accreditation and buy price
Results workflow
- · Stages, deadlines and exceptions per result case
- · Abnormal and critical values surface first
- · Review, release and plain-English explanations
Medicines & escalation
- · Interaction, duplication and dosing checks
- · SBAR handover and referral letters
- · Urgency tiers with emergency guidance
Tasks & Task Genie
- · Practice to-dos with colour, priority and repeats
- · Attachments with OCR and clarifying questions
- · AI genie acts within audited limits; calendar sync
What's inside · built today · 2 of 2
From the front desk
to the balance sheet.
Patient portal & consent
- · Track tests, appointments and released results
- · Grant, narrow or revoke practice access
- · Clinic, home-visit, walk-in or kit collection
Laboratory console
- · Partner labs receive routed requests
- · Publish offered tests and prices
- · Return results into the clinician inbox
Insurance claims assurance
- · Insurer procedures, deadlines and exceptions
- · Remittance matching before a claim is paid
- · Patient shortfall raised as a sale
Sales, memberships & families
- · Offers, packages and card checkout (test mode)
- · Family groups with relationships and payees
- · Family discounts priced on the server and traced
Practice assistant & automation
- · Assistant locked to your practice, citing sources
- · Workflow recipes: manual or daily task and alerts
- · Off, Recommend, Approve or Automatic modes
Practice & governance
- · Team, roles and permission matrix
- · Single sign-on and multi-site networks
- · Clinical, access and system audit logs
Data connections
- · Lab dispatch and result intake (per-lab setup)
- · Read-only partner API keys and signed webhooks
- · Gmail, Xero actuals, SSO; SNOMED CT, LOINC, ICD-10 codes
Business & growth
- · Pricing calculator and business planner
- · Plan vs Xero actuals with variance alerts
- · Clinical and performance analytics
Research portal
- · AI-assisted chapter canvas
- · Citation curation and versioned publishing
- · Provenance kept on every snippet
Regions & help
- · UK, UAE and US settings and emergency numbers
- · Currency, accreditation, coding and claim formats
- · How-to guide on every page and dialog
Practice assistant · live
AI that answers
to fixed rules.
The Practice assistant answers questions about what is waiting in your practice and helps staff decide what to do next. Its language is AI. Its boundaries are fixed rules enforced on the server.
Sees only your practice
Every look-up passes through one server check that locks it to the signed-in user's own practice and refuses anything else.
Cites its source
Instructed to name where each figure came from, for example "from Result Cases, 3 records", and to use counts rather than estimates.
Acts from a fixed list
Update contact details, book, move or cancel appointments, and message patients. Nothing outside the list can run.
Every action audited
Each proposal and execution is written to the practice's access audit history with who, what and when.
Off
Read-only. The default.
Recommend
Suggests; staff do it.
Approve
Prepared, then a person approves.
Automatic
Runs within the limits you set.
Patient messages follow your policy: draft only, send after approval, or auto-send for chosen message types such as appointment reminders.
It never makes clinical decisions, never changes a result and never reads another practice's records.
Wording is generated by AI and can vary; the access, action and approval rules do not. Automatic modes are off until a practice admin switches them on.
Status register · no surprises
What's live, what's in pilot,
and what's next.
- · Practice assistant with locked practice scope and audited actions
- · Results workflow: stages, deadlines, exceptions and release
- · Patient records, intake, documents and medication reviews
- · Ordering, lab routing, lab console and result intake
- · Business Planner: revenue, staffing, coverage and 5-year plan
- · Patient portal, consent control and plain-English results
- · Research canvas and versioned publishing
- · Roles, permissions, SSO and audit logs
- · Insurance claims assurance: insurer procedures, deadlines, remittance matching
- · Xero actuals: plan vs actual, overspend alerts, margin trend, daily sync
- · Memberships and sales with card checkout (test mode)
- · Sales agent automation levels per category
- · Clinical escalation watcher
- · Appointments, diary, reminders and pre-visit questionnaires
- · Consultation notes, letters with dictation, prescribing
- · Tasks, Task Genie and calendar sync
- · Family groups, family memberships and discounts
- · Workflow recipes, partner API keys and signed webhooks
- · Direct claim submission via Healthcode or insurer connections
- · Live card payments and renewals
- · Insurer procedure library beyond AXA Health and Bupa
- · Telephone integration for the AI receptionist
- · Live e-prescribing and secure-messaging providers
- · Network-wide analytics across practices
Pilot features are available to switch on but have not yet been proven with live third-party accounts or real payment data. Roadmap items carry no delivery date. No scale, certification or clinical-outcome claim is made.
Safe by design
Trust you can
actually inspect.
Database-centric by design
Every catalogue, price, role and region rule lives in governed data, not hard-coded screens.
Tenant hierarchy
Each practice is an isolated tenant; groups see their sites through a parent–child hierarchy with role-based permissions.
Patient-owned consent
Patients grant, narrow or revoke access; every grant keeps its verbatim wording.
Provenance everywhere
Who entered it, who changed it and what the AI produced are recorded separately and audited.
Compliance status — stated plainly
The hosting platform is SOC 2 Type II certified.
Built to support data-minimisation, consent and access-rights duties. Your practice remains the data controller.
Decision support only. Every suggestion is reviewed by a qualified clinician before it reaches a patient.
Getting started
Three steps.
No migration project.
Register your practice
Pick your region, invite your team.
Load your catalogue
Tests, prices and preferred laboratories.
Switch on what you need
Pay only for the modules you use.
Try it with your own patients' workflow
Start your 30-day free trial
No card required · cancel any time · www.MediKate.me/register-practice · info@medikate.me
Small print. Capabilities are labelled Live, Pilot or Roadmap on the status register; only Live items are proven end to end. Xero, insurance claims assurance, memberships, family discounts, appointments, notes, letters, prescribing, tasks and automation are in pilot. Card payments run in test mode until live keys are connected; e-prescribing and electronic claims use sandbox adapters until a provider is connected; laboratory connections need per-lab setup; the partner API is read-only and scoped to appointments. Figures on page 2 count platform features, not clinical outcomes. Medikate.me holds no certification and each practice remains responsible for its own regulatory compliance. AI outputs require clinician review.